BigCommerce & Magento Support Packages

So, you have a webshop and now, more than ever, you need to be updating it with anything that may make a difference to conversion or increasing the average basket value. This is where our osGrow packages can work for you. There are 3 main elements where the numbers of hours for each can be tweaked to suit your needs.

First Part – BAU (Business As Usual)

Managed by your own assigned Platform Developer, no going through an Account Manager!

The first most important part of all our packages is the BAU element. This is all about just ‘keeping the wheels on the bus’. It covers:

  • Upgrades (Quarterly)
  • Security Patches
  • Urgent Break/fix issues where there is a detrimental effect on sales.

Second Part – SFR (Small Feature Requests)

Managed by your own assigned Platform Developer, no going through an Account Manager!

This is for features that will typically take between 1 hour to a day to complete and need little specification. These could be:

  • Installation and configuration of new modules
  • UX design changes
  • Training needs
  • Magento configuration
  • Small development customisations

Third Part – Projects

This is for requirements that require a specification to be written, as the work will typically be anything from 2 days to 20, 30, 40… This type of request is managed by a Project Manager. It covers all sorts of new project requests:

  • New sites and/or micorsites
  • Custom integrations with third party systems
  • Complete redesign of a user journey
  • Large feature requests

Cost Models

We have a cost model to suit all sizes of business.

Annual Online Turnover under £1million

Retainer Stream Hours Cost
Business As Usual 15 £1,656.00
Small Feature Requests 22.5 £2,484.00
Total Cost Per Month 37.5 4,140.00

Annual Online Turnover £1million to £5million

Retainer Stream Hours Total
Business As Usual 15 £1,656.00
Small Feature Requests 37.5 £4,140.00
Projects 10 £1,104.00
Total Cost Per Month 62.5 £6,900.00

Annual Online Turnover £5million to £25million

Retainer Stream Hours Total
Business As Usual 15 £1,656.00
Small Feature Requests 70 £7,728.00
Projects 40 £4,416.00
Total Cost Per Month 125 £13,800.00

Annual Online Turnover over £25million

For this size of business we would discuss a bespoke solution.